Photo: Jenny Kane/AP/Shutterstock
One Wayfair shopper got quite theHalloweenscare when she fielded a call from the company while she was currently browsing its website.
Ariel Dumas recounted the strange story about the online furniture retailer in a Twitter thread, that has since gone viral.
“I’m looking at Wayfair and my phone just rang – an unknown number. Picked it up, and it was a Wayfair employee saying they noticed I was browsing their website so happy creepy Halloween I guess,” Dumastweetedon Thursday.
Dumas said when she answered the call from an unknown Massachusetts number, a customer service representative was on the other end — alarming Dumas to what she perceived as spying on her online activity.
“It was a young man who was clearly like doing this as part of his job and I explained to him how uncomfortable it made me feel and he apologized several times and sounded honestly very sorry!” Dumaswrote.
In a final, Dumaswrote: “I told him I appreciated his passion for customer service but could he please send the message up the chain that this was nothing less than horrifying and he readily agreed to do so.”
In a statement to PEOPLE, a spokesperson for Wayfair said the company has followed up with Dumas, and that while Wayfair does call its customers from time to time, this instance of concurrent browsing and calling was likely a coincidence.
“Customers receive an introductory email from the team prior to any phone outreach to offer assistance in the shopping process,” the spokesperson said. “Many customers find this helpful especially when shopping categories that include flooring, vanities, upholstery and other high-consideration products where specialized expertise is particularly helpful.”
source: people.com
